Yatin Kalra (यतिन कालरा)
Consulting Professional with demonstrated record of delivering impactful results in Customer Experience Transformation with Salesforce, brings a unique blend of technical expertise and business strategy. With an undergraduate degree in Computer Science and PGDBA in CRM [undertaking], equipped to deliver impactful solutions that drive results.
Experienced with a variety of Salesforce platforms, including Sales and Service Cloud to optimize opportunity management and enhance customer satisfaction through efficient case resolution, and Experience Cloud to develop fully accessible Generative AI enabled customer support portals, ranking among the top 3% of global websites and Field Service Lightning to streamline optimal resource management and processes, including ERP calculations and overtime tracking.
Possess a solid background in cyber-trusted-security, with particular interests in threat intelligence, password management, and security analysis, also contributed to research papers and a book chapter on making technology safer.